Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to axamate2019@gmail.com.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Email：axamate2019@gmail.com
If we aren't available, drop us an email and we will get back to you within 24 hours in business days!
Questions and Answers
Please email us at axamate2019@gmail.com within 24 hours of placing your order if you need to cancel or make changes.
Please note the following restrictions:
We are unable to cancel orders that have already been processed for dispatch.
Cancellations are not available for the following:
Customized or "Made to Order" items.
Products labeled as Final Sale.
Special purchases, including: Inventory Sale Items, Discontinued Items,Custom Quotes, Invoices labeled as Customized Invoice.
All Axamate products include standard shipping, whether they are pre-order or in-stock items. If you need faster delivery, we also offer expedited shipping at an additional cost.
Estimated Delivery Times:
Standard Shipping
• Pre-Order Items: 6–8 weeks
• In-Stock Items: Within 2 weeks
Expedited Shipping (Additional Cost)
• Pre-Order Items: 3–4 weeks
• In-Stock Items: Approximately 1 week
To request expedited shipping or receive a quote, please contact us at axamate2019@gmail.com — our team will be happy to assist you.
Axamate accepts a variety of secure payment methods, including:
Credit Cards (Visa, MasterCard, American Express, etc.)
PayPal
Apple Pay
Google Pay
Shopify Payments
Bank Transfer (for bulk or custom orders – please contact us directly)
If you have any questions regarding payment options or need assistance with your order, feel free to reach out to us at axamate2019@gmail.com. Our team is always happy to help.
Yes, all our products include standard shipping, whether they are pre-order or in-stock items. If you need your order to arrive sooner, we offer expedited shipping at an additional cost.
Please contact us at axamate2019@gmail.com for more information or to arrange faster delivery.
Yes, Axamate provides international shipping to most countries. Additional shipping fees may apply depending on the destination.
For more details or a shipping quote, please contact us at axamate2019@gmail.com.
In the unlikely event that your order does not arrive or any part is missing from your delivery please get in touch with us within 7 calendar days of receiving your dispatch notification email on axamate2019@gmail.com and our team will be able to assist you.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Other
Yes, Axamate offers customization for spaces with high ceilings. If you require longer rods or wires for your lighting fixture, please feel free to contact us at axamate2019@gmail.com. Our team will be happy to assist you with tailored solutions to fit your space perfectly.
Yes, Axamate supports bulk orders for residential, commercial, and hospitality projects. For pricing, lead times, and customization options, please contact us at axamate2019@gmail.com. Our team will be glad to assist you with tailored solutions for your project needs.
